Transportation Standards

The AODA’s Transportation Standards were adopted in 2011. They include detailed technical requirements for regular transit and paratransit. They also include obligations for municipalities and for school boards, colleges, universities and hospitals that provide transportation.

Wheelchair user waits for the subway
Accessible transit
Information

Transit providers must inform the public about their accessibility services and equipment. This information must be given in an accessible format upon request.

Training

Transit providers must give their employees accessibility training, including on the safe use of accessibility equipment and on emergency procedures for passengers with disabilities.

Cost

Regular transit, paratransit and taxis can’t charge more for passengers with disabilities or charge a fee for storing their mobility aids.

Support persons must travel for free.

Emergencies

Transit providers must have emergency response policies for the safety of people with disabilities.

Equipment breakdowns

When accessibility equipment isn’t working, transit providers must try to accommodate people with disabilities. They must also repair the equipment as soon as possible.

 

Wheechair user waits for the subway
Regular transit

Regular Transit

Accessibility Plans

Regular transit providers must hold at least one public meeting per year with people with disabilities to review their accessibility plans. These plans must explain their process for dealing with feedback and accessibility equipment problems.

Seating

Vehicles must have reserved seating for passengers with disabilities.

They must also have two or more spaces for people using mobility aids.

 At least one car per train must be wheelchair accessible.

Announcements

All stops must be announced verbally and visually.

Other Technical Requirements

Regular transit providers must also meet technical requirements for things like:

  • ramps and lifts (non-slip, audio and visual warnings)
  • steps (non-slip, uniform)
  • grab bars (throughout the vehicle)
  • signs (high colour contrast, consistent)
  • lights (near passenger doors)
  • floors (non-slip, minimal glare)
  • stop and emergency requests (accessible, audio and visual)

 

Paratransit
Paratransit

Paratransit

Accessibility Plans

Paratransit providers must include in their accessibility plans a process for estimating service demands. They must also include steps to reduce wait times.

Hours

Paratransit must offer at least the same hours and days of service as regular transit. Whenever possible, it must provide same-day service.

Paratransit providers can’t limit the number of trips that users can request.

Companions

Children must be allowed to travel with their parents. Passengers must also be allowed to travel with someone else if space is available.

Visitors

 Paratransit must be available to visitors with disabilities from other cities.

 

Municipalities

Municipalities must consult their Accessibility Advisory Committees when building or renovating bus stops. They must include information about accessible bus stops in their accessibility plans.

Taxi
        Taxi

They must also make sure that taxi companies don’t charge a higher fare for passengers with disabilities or a fee for storing their mobility aids.

 

Other

School boards must develop an individual school transportation plan for each student with a disability who needs one.

Hospitals, colleges and universities that provide transportation must provide accessible transit upon request.

Click here to learn more about the AODA.